Refund policy

Return Policy

We strive to ensure your satisfaction with every purchase. Please review our return policy below:

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of receiving the product. Provide a detailed description and clear photos of the issue. We will assess the situation and, if appropriate, offer a replacement or refund.

Incorrect Items

In the rare event that you receive the wrong item, design, or color, please notify us within 30 days of delivery. Include photos and a description of the issue. We will arrange for a replacement at no additional cost to you.

Lost Packages

If your order hasn't arrived within the expected timeframe, please reach out to us no later than 30 days after the estimated delivery date. We will investigate the issue and, if the package is confirmed lost, we will send a replacement.

Returns and Exchanges

As our products are made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size or changing your mind. Please refer to our sizing charts before making a purchase.

Reporting Issues

To report any issues, please contact us at support@satansaves.shop with your order number, a description of the problem, and relevant photos. We will respond promptly to resolve the matter.